Who we are and who is collecting your information?
The personal information provided to us by you when visiting and using our Site, is provided to and is collected by Linen Mill Studios Limited, a Company (Number NI008331) registered in Northern Ireland at the address 1-6 St Helen’s Business Park, 130-134 High Street, Holywood, Co. Down BT18 9HQ
Security to protect your information and the personal information of others including children
The applicable Law: In accordance with the requirements of the EU General Data Protection Regulations (“GDPR”), the Data Protection Act 2018 brings equivalence to and implements the principles of the GDPR in the UK, and sets out the rights of individuals in respect of the management of their personal data as well as the obligations and conditions organisations must follow to process it. We have established and implemented secure Data Management policies and procedures to ensure your information is correctly stored, maintained and protected, including prevention of unauthorized access to areas of our Site, our Systems or our premises, where your information has been collected and securely stored by us.
Personal Information of others including Children: When you visit and use our Site you are, as part of your use, asked to provide personal information. You may also be asked to provide personal information relating to others, including children, on whose behalf you are acting when you make a booking on our Site on behalf of yourself and on behalf of others. The GDPR makes new provisions and strengthens rights of children, particularly children aged 12 and under, around their data. Children have the same rights as adults over their personal data. Children need protection in place when their data is being processed because they may be less aware of the risks involved.
Parental consent: You must ensure that parental consent is sought when collecting and providing the data of children for online services on our Site. We rely on your obtaining consent, to make sure that children know and understand what they are consenting to. Privacy notices must be written in clear language and children, on whose behalf you are acting, must be informed, in age appropriate words, which they can understand, when and why their data is being collected and provided to us by you when using our Site.
Ways in which we collect information and what information we collect
Systems Collection: It is possible for you to visit our Site and withhold telling us who you are. You can choose to not provide us with any of your personal information. You should be aware, however, that our Systems may identify and record information such as details of your ISP, your IP address, which pages of our Site you accessed, the date(s) and time(s) of your visit(s) and other technical information relating to your visit to our Site.
Your Visit(s) to our Site: We also collect your personal information in instances where you visit our Site and choose to opt-in to receiving information from us, purchase any of our Products or services, take part in online competitions or surveys or if you simply contact us with a query or complaint. If you contact us by phone or write to us by mail or on email, we keep a record of your contact details so that we can respond and if required, maintain a conversation with you.
What use do we make of your personal information?
Your personal information will be used by us in a variety of ways, including but not limited to: Responding to you when you make contact with us; Advising you of and promoting our services, such as special offers or promotions; Completing transaction(s) which you make on our Site, such as purchasing Tickets or Gift Vouchers; Delivering the products and services which you have purchased on our Site; Meeting our obligations to manage your booking(s) professionally; Addressing matters arising from Game of Thrones Studio Tour visit(s) which you have purchased on our Site; Managing your Subscription to our Newsletter, should you have subscribed; Providing you with information if you have opted-in to our messaging / marketing service; Asking you to provide a review of the service you received when using our services; Responding to a legal requirement to provide your data to a legally authorised authority. Before providing such information, we will advise you of our requirement to disclose such information; Share your information with third parties who assist and enable us to help, operate, provide, improve, integrate, customize, support and market our services to you; Satisfy a legitimate interest (which is not overridden by your data protection interests), such as for research and development; and Act on your behalf, with your consent, to enable us do so for a specific purpose.
Who will, may or can gain access to your personal information?
Visiting other Websites when using our Site: You may, when visiting and using our Site, make access to another site, for example to avail of taking Cancellation Protection.
Third party payment processors
We require certain personal information about you, to enable us to process a purchase which you make on our Site. Information we require may include your name, address, telephone number and email address, your credit or debit card number, other related cardholder details and similar information to process other payment instruments. We do not directly collect, process or store your card or other payment instrument details for online transactions. These details will be held by us on a secure, protected page. This page both ensures that the information is encrypted and passes your personal data to the Payment Processing company which issued it, for authorization and collection to our Account. There are exceptions to these procedures if a telephone order is approved and your information is processed via offline methods. For information security reasons, we will normally direct you, where possible, to use our preferred online Payment Systems.
We use information we collect from you to process your order. We normally retain this information for a period of up to 10 years, or until such time as you may provide a written request to [email protected] instructing us to remove your personal information from our records. All other details form part of our company records and will be retained in accordance with our Legal obligations for Company records.
Transfer of your personal information outside the EEA
Management and retention of your personal information
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter which can be up to 10 years, in case you should decide to re-activate your Account and the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Services improvement and development, we take steps to provide information that does not identify you, and we use the information only to uncover collective insights about the use of our Services, not to specifically analyse personal characteristics about individuals.
How long we keep information: The time period during which we keep your personal information depends on the types of information, as described in further detail below. After an appropriate time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), we will securely store your personal information and isolate it from further use until deletion is made possible.
Information you share on our Site: If your Account is deactivated or disabled, some of your information and the content you have provided to us will be stored in order to allow our employees to make use of the Services information. For example, we will continue to retain messages you sent to us and we will continue to retain any actions/content you provided to us.
Marketing information: You may choose to receive or to not receive direct marketing or other information from us. Please ensure you tick the correct box(es) indicating your preference. If you have elected to receive marketing material from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Account, where applicable. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created. If, at any time, you no longer wish to receive marketing or other information from us, you can unsubscribe by clicking on the unsubscribe link included on our Site.
Disclosure to third parties
We will not sell, trade, or rent your personal information to others. We will not disclose information about you to any other person or organisation without your prior consent, save in the case of fraud or other criminal activity, to meet any requirements of a Supplier of Services to you, or in order to enforce our legal rights. For the avoidance of doubt, we reserve the right to pass your information on to third party PCI organisations in the interests of protecting you and/or us against potential fraudulent use of a credit or debit card or other payment instrument, or other fraudulent act, or if acting on your behalf in pursuance of a complaint with one of our Suppliers.
Your entitlement to gain access to, update or delete your information
Change of mind: If you have consented to our use of your personal information for a specific purpose, you have the right, at any time of your selection, to change your mind. Your change of mind and our acting on your instruction to make the change, will not have the effect of changing any of your personal information processing which will have already taken place. Where we are using your information because we or a third party service provider have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer being able to avail of our services.
Access to and request to make changes to your personal information: You are entitled, subject to certain restrictions prescribed by law, to ask us to give you access to and to change, delete, or alter how we process your personal information.
Corrections: You can ask us to correct any inaccuracies which you might identify in your personal information which we hold.
Complaint and / or assistance: Should you be dissatisfied with any element of how we hold, manage or process your personal information you should, in the first instance, bring it to the attention of our Data Protection Officer at [email protected] (please reference “Data Protection Complaint” as the “Subject” or if you choose you have the right to complain to or request assistance from the Office of the Northern Ireland Information Commissioner on [email protected]